300+ authorised service centres across 98 countries. 24/7 technical hotline. 48-hour global spare parts dispatch. Our service network is engineered to keep your Komatsu fleet running at rated capacity — everywhere your project takes you.
50,000+ OEM part numbers stocked at hubs in Singapore, Dubai, Rotterdam, and Houston. Standard dispatch within 48 hours. Machine-critical AOG service available for same-day air freight.
Certified application engineers — not call center scripts. Available in English, Arabic, Spanish, and Mandarin around the clock. Remote fault code diagnosis reduces unnecessary site visits.
Every major equipment order includes factory-supervised commissioning, a 3-day on-site operator training programme, and a 12-month preventive maintenance schedule with inspection checklists.
Predictable monthly maintenance cost with guaranteed response times (4h–24h options), parts pricing locks, and machine availability guarantees. SLA customers average 94.2% fleet availability.
Extended warranty coverage up to 5 years or 10,000 operating hours, purchasable at point of order. Covers all factory-supplied components under normal operating conditions.
GPS location, fuel consumption, fault codes, and 40+ machine parameters monitored in real time. AI-powered diagnostics alert your maintenance team 48–96 hours before failure events occur.
Our global field service commitment — measured and reported quarterly.
Tell us your fleet size, locations, and current maintenance challenges. We'll design a service programme around your operational requirements.
Contact Our Service Team