Privacy Policy — Komatsu Heavy Equipment Co., Ltd.

Last updated: March 2026

1. Data Controller

Komatsu Heavy Equipment Co., Ltd. ("Komatsu", "we", "us") is the data controller responsible for your personal data collected through this website.

2. What Data We Collect

When you submit an inquiry form, we collect:

• Name (first and last)
• Company name and country
• Business email address
• Telephone or WhatsApp number (if provided)
• Product interest and project description (as entered in the inquiry form)

We also collect technical data automatically when you visit the Site, including IP address, browser type, operating system, pages visited, and time spent on pages, via standard server log files and analytics tools.

3. How We Use Your Data

We use the personal data you submit through inquiry forms to:

• Respond to your product or service inquiry
• Prepare and deliver technical quotations and documentation
• Connect you with our regional sales agents or distributors in your country
• Follow up on outstanding inquiries (maximum 3 follow-up contacts over 90 days)

We do not use inquiry data for marketing unrelated to your stated product interest, and we do not sell your data to third parties.

4. Legal Basis for Processing

Processing of your inquiry data is based on your consent, provided when you submit the inquiry form and agree to this Privacy Policy. You may withdraw consent at any time by contacting us at [email protected].

5. Data Sharing

We may share your inquiry data with:

• Komatsu's authorised regional sales agents and distributors, solely for the purpose of responding to your inquiry
• Our email and CRM service providers, under data processing agreements that prohibit secondary use

We do not share your data with advertising platforms, data brokers, or any third party for purposes unrelated to your inquiry.

6. Data Retention

Inquiry data is retained for 3 years from the date of last contact, after which it is securely deleted. If a purchase contract results from your inquiry, relevant data is retained for the duration of the commercial relationship and for a minimum of 7 years thereafter to satisfy legal accounting requirements.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to or restrict processing
• Data portability (in machine-readable format)

To exercise any of these rights, contact: [email protected]

8. Cookies

This Site uses essential cookies required for functionality (session management, form security). We do not deploy tracking or advertising cookies. You can disable cookies in your browser settings; this may affect certain Site functions.

9. Security

We implement industry-standard security measures including HTTPS encryption, server-side input validation, and access controls to protect your personal data from unauthorised access, disclosure, or modification.

10. Contact

For privacy-related inquiries or to exercise your data rights:
Email: [email protected]
Postal: Data Protection Officer, Komatsu Heavy Equipment Co., Ltd., No. 88 Industrial Avenue, Jinan, Shandong, China 250101